Delivery & Returns
We deliver products to more than 350 cities (more than 3500 pin codes) in India using third-party courier services. Deliveries of products through this website are available only for India mailing addresses.
There could be some pin codes where we do not deliver. Customers are requested to provide alternate mailing addresses where deliveries can be effected.
Customers are requested to return the product free of charge within 7 days of delivery, as per procedure outlined below under ‘Returns Procedure’. The day of delivery would not be counted in counting these 7 days. Any return after expiry of the 7 day time period would not be accepted.
We follow a liberal returns policy with due checks and balances to ensure that returns are bona-fide.
Returns process would be initiated by making a call to the customer service number provided on this website or by email to email@example.com quoting the transaction ID.
The delivery person is not authorized to take the returns directly from the customers when he has come to deliver the product.
However, in case of Cash-on-Delivery (COD) transaction, if the customer is not willing to pay for it, the delivery person shall not deliver the product in first place. In such a situation, the parcel shall not be opened. If the customer insists on opening the parcel on any pretext and then decides to return the garment, the delivery person is duty-bound to collect and the payment and, subsequently, due procedure of returns as given above is to be followed.
Refunds would begin to be processed after receiving the product from the customers in good and unused condition. Customers are required to notify us of the returns by calling or emailing us. Generally, it would take about 10 days for processing refunds and returning the money to customers.
In case of payment made through any medium other than cash-on-delivery (COD), the refunds towards the sold product would be processed through same medium in which the payment was made.
So, if payment is made by Credit Cards, the refunds will be credited to the credit card account which has been used to make the payment.
If payment is done through Debit Cards or Net Banking, refunds will be credited to the bank account directly.
If payment is done in Cash, refunded amount would be sent through cheque at the provided mailing address.
We do not maintain any credit shell or wallet system to hold the refunds in our accounts to enable you to adjust the sums against future shopping on westbyeast.com. So, all refunds are given back to the customers.
Customer can cancel the order within 24 hours once ordered. We try and deliver our orders within 5-7 working days